September 23, 2023


Healthy Life

Delivering digital care at scale

5 min read

Digital care is available in many types and the time period covers a mess of use instances and workflows. We discover that suppliers can ship higher distant care, at decrease price, after they standardize on a digital care platform with the flexibility to assist all core use instances.

At Cisco, we’ve taken a full-stack platform method that leverages the facility of our Webex service, along with software program and {hardware} deployed throughout the cloud and the premise, to ship the absolute best end-user expertise and scale throughout the numerous use instances of virtual care.

So, what are a few of the use instances for digital care and the way can expertise drive adoption and scale?

Lowering the necessity for conferences

With asynchronous video, we give directors and clinicians the flexibility to simply file and publish brief video messages to a bunch of stakeholders. Video makes the message extra private than a easy e-mail, is accessible for consumption on the recipient’s comfort and reduces the necessity for yet one more assembly.

Facilitating efficient hybrid conferences and coaching

For group conferences or coaching periods, the brand new Webex service has been re-designed to drive engagement and inclusivity. We wish each assembly participant to contribute their concepts to the group.

The proper video device in every workspace simplifies the assembly expertise for clinicians and directors and permits teams of individuals within the hospital to be collectively in a bodily assembly house whereas nonetheless connecting and collaborating with distant group members.

Managing neighborhood outreach

Webex Events is designed to supply end-to-end administration of bigger scale occasions. For instance, neighborhood engagement or fundraising. By supporting all of the totally different work streams which can be wanted to tug off a profitable large-scale occasion, Webex Occasions may be totally digital, bodily or a mixture of each.

World-class distant affected person consults

For telehealth consultations, our group of healthcare specialists have purpose-built Webex Instant Connect. This sits on prime of the Webex platform and delivers on 4 key parts to digital care at scale: Integration in clinician workflow by Digital Well being Data (EHR) methods, easy accessibility for all sufferers, safety and being manageable at scale. To be taught extra about methods to particularly drive telehealth adoption inside your healthcare group, we advocate studying considered one of our previous weblog posts on the topic.

This functionality can be serving to drive healthcare fairness in rural areas of the nation. Examination rooms are outfitted with fit-for-purpose video gadgets. The healthcare system schedules a seek the advice of for the distant affected person with a clinician who’s bodily in considered one of their bigger hospitals. The clinician makes use of Webex Prompt Connect with schedule and begin the digital session. The medical assistant makes use of the video gadget within the distant clinic to convey the affected person and physician collectively over the digital name. The standard of that decision is excessive as a result of the establishment controls community bandwidth within the clinic and the video gadget is constructed round state-of-the-art parts.

Interdisciplinary collaboration

Collaboration amongst clinicians and specialists is crucial for high quality and efficient affected person care. At the moment, we work with healthcare organizations who’re utilizing Cisco’s hardware and software together to run tumor boards the place specialists from throughout the nation are introduced collectively to collaborate on a affected person’s care. We are able to pull as much as 4 separate feeds into this multi-content answer, with one or two of these feeds normally coming from present Image Archiving and Communications Techniques (PACS).

Digital rounding

Within the case of digital rounding, we’re working with hospitals so as to add our safe video methods to the prevailing TVs within the affected person rooms. Then, by way of the EHR, clinicians are introduced with an inventory of sufferers to spherical on just about. When the decision button is pressed by the clinician to spherical on a affected person, the Webex platform makes a name to the video gadget in that affected person’s room, and the physician is positioned right into a high-quality video seek the advice of with the affected person. We make use of a “knock earlier than coming into” analog to guard affected person privateness.

Household engagement

The identical setup may help the affected person keep involved with their relations. The expertise for the affected person goes one thing like this: affected person brings up an app on their room TV and so they enter the sensible telephone numbers of the relations they need to contact. Our service sends an SMS textual content message containing a safe Webex Prompt Join hyperlink to the relations. The relations click on the hyperlink, their browser opens, and they’re positioned in a high-quality video name with their cherished one. No logins or passwords required.

Distant proctoring

Suppliers can even use Cisco expertise to permit a remote surgeon to proctor another surgeon in an Working Room by a process.

We are able to additionally facilitate access to care in remote parts of the world utilizing the identical expertise. Right here’s an fascinating instance of how the technology is supporting care at home in remote parts of Norway.

Medical training utilizing 3D digital expertise

What does the longer term convey for Webex expertise? Quickly, you’ll see Cisco convey progressive 3D experiences to the platform by Webex Hologram. We’ll present a seize gadget that permits a presenter to work with a bodily object such that distant contributors sporting a 3D headset really feel as if they’re bodily current with that object and the presenter. This expertise will reduce the barrier of location for medical college students or persevering with training and coaching for healthcare professionals.

As you possibly can see, there are such a lot of methods to make the most of expertise to scale digital care inside your healthcare group. Our purpose is to assist healthcare organizations deploy digital care options that make a big contribution to the targets described by the quintuple intention of enhancing affected person expertise, offering higher outcomes for sufferers, decrease prices, enhancing clinician well-being and well being fairness.

Cisco has and continues to make important investments in our healthcare apply, together with a dedicated healthcare services capability that drives profitable expertise implementation and adoption. We’re specialists in safe, high-quality digital communications and we’ve leveraged that experience to assist the workflow calls for of healthcare – particularly digital care – at scale.


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